Question 1

Which review sources does Tideline monitor for plumbers?

Accepted Answer

The plumber workflow monitors Google Business Profile, Yelp, HomeAdvisor, and BBB. Tideline keeps the source, response status, and urgency together so an owner can see where a missed lead or one-star began.

Question 2

How do the AI replies stay on-brand?

Accepted Answer

Tideline uses your approved language, service standards, and escalation preferences to draft a specific reply in your owner voice. It does not invent a technician, diagnosis, quote, warranty, or job detail from a review alone.

Question 3

What kinds of negative reviews are escalated?

Accepted Answer

Reviews involving a job dispute, safety, water damage, gas, a no-show, missed appointment, or a similar trade-service concern are held for human context. Tideline can draft a careful acknowledgment, but it does not give emergency instructions, assign liability, minimize harm, or promise compensation.

Question 4

What is in the weekly competitor benchmark?

Accepted Answer

The weekly report covers review volume, response coverage, source movement, recurring service themes, and the competitor patterns you want to watch. It helps an owner spot a pattern worth discussing; it does not guarantee a higher rating, ranking, or revenue result.

Question 5

What does the plumber plan cost?

Accepted Answer

The plumber plan is $199 per month per location, month to month, with no setup fee. See the pricing page for the current plan details, included sources, and the response-volume limits before you start.