Question 1

Does Tideline monitor both Google and Healthgrades?

Accepted Answer

Yes. The dentist workflow brings Google Business Profile and Healthgrades into one review queue, alongside the other sources included in your plan. New feedback is tagged by source so your team can see where the practice experience is being discussed.

Question 2

Can a dentist or office manager approve every reply?

Accepted Answer

Yes. You set the voice, escalation rules, and approval preference before the first reply. Routine drafts can follow your standing instructions, while reviews involving privacy, treatment, billing, safety, or an urgent complaint pause for human review. Your team can hold, edit, or stop a response.

Question 3

What guardrails keep an AI reply from making a clinical promise?

Accepted Answer

Tideline does not diagnose, recommend treatment, guarantee outcomes, confirm a patient, or invent procedure details from a review alone. It can acknowledge the concern and invite a private conversation, then route the draft to a human when the review touches care decisions.

Question 4

What is included in the weekly report?

Accepted Answer

The weekly readout covers review volume and response coverage across Google and Healthgrades, recurring themes such as wait time or billing, sentiment movement, and the reviews held for human follow-up. It is meant to support a practice meeting, not promise a particular ranking or revenue result.

Question 5

How do I get started, and what does it cost?

Accepted Answer

Start with the dentist signup and share the review sources, approved voice, and escalation preferences for your practice. The dentist plan is $199 per month, month to month, with no setup fee or credit card required to explore the workflow. See the pricing page for the full plan details.